Since summer 2015, many people from North Africa and the Middle East have migrated to Western Europe - many risking their lives. They have brought terrible experiences of war, violence and terror with them. As a result, many refugees are struggling with mental health problems - for which the German health system can offer only inadequate solutions. One of the most serious barriers is the lack of language skills. With the support of the umbrella organization of the BKK Health Insurance and the BKK Landesverband Nordwest, the Federal Association of the Families of Mentally Ill People (BApK) the helpline "SeeleFon for Refugees" in German, English, French and Arabic offers support. Here, refugees - or their relatives - can call when it comes to concrete ways of health psychological care in Germany - culture sensitive and possible in the language of those affected. Anonymity and confidentiality are granted, of course!
Our colleague, Mr. Christian Kleissle, is available for you on Mondays, Tuesdays and Wednesdays from 10:00 to 12:00 and from 14:00 to 15:00 on the number 0228 71002425 in Arabic, English and French and we strive to help you further.
The BApK publishes guides that explain the psychiatric care system, mental illness and legal questions about psychiatry. You can download these guides from the website of the BApK. You can order the flyer for the project in our shop (7060 Flyer "Seelefon für Flüchtlinge").